Delivery Policy

 

Delivery Charges

Unless your order is entitled to free delivery, we charge a flat rate delivery fee of $9.90 for flowers and gift delivery within our network range. Express point to point delivery can often be provided where required. Please speak with us directly before ordering your flowers online if you have special delivery requirements

 

Free Flower Delivery

We provide free flower delivery for orders placed online when your gift order total exceeds $100

Free flower delivery is also provided as a promotion at other times for all orders.

 

Flower Order Deadlines and Delivery Timing

At Gallery Flowers, we undertake to deliver your flowers gift order same day within our delivery network if the order is placed before 2:00pm local time (some exceptions such as promotional boxed roses require the order to be placed earlier). Deliveries will be made to business addresses by 5:00pm and to residential addresses by 7:00pm. Same day delivery of orders made after 2.00pm is also possible depending upon delivery location.

 

In addition to the foregoing, late orders can be delivered via an express point to point courier service. (speak to us if you require this service as additional fees will usually be incurred). We suggest that you telephone us on 1300-187673 to confirm deliverability if your order is placed after the cut off time indicated.

Orders for International Deliveries should be placed at least 24 hour earlier and preferably up to 48 hours prior to the delivery date.

 

Delivery Destinations

Our signature packaging and boxed roses are currently available in Metro Melbourne only:
All our other floral products can be delivered to Melbourne, Sydney, Brisbane, Adelaide, Perth, Canberra, Hobart and just about everywhere else across Australia unless specified otherwise.

We can also deliver flowers WORLDWIDE via one of our affiliated suppliers.

 

Weekend Deliveries

Orders for Saturday delivery to metropolitan areas should be placed before 10:00am AEST. Sunday delivery is generally not available. In some circumstances Sunday delivery is possible if arranged by telephone (additional delivery fees may apply however Mother's Day delivery is always available). Call us and speak to a florist on 1800 13-7673 to inquire, or contact us via email. Orders for delivery to regional areas are generally not able to be delivered on weekends. Orders received for weekend delivery that cannot be serviced will be delivered the next available weekday.

 

PUBLIC HOLIDAYS
Our florist shops are closed on Public Holidays. Orders placed for delivery on public holidays will be delivered on the next business day.

 

WEEKDAY ONLY DELIVERIES
Certain products are available for delivery on weekdays only and require a minimum 24 hours notice (usually boxed flowers). This is necessary since the responsible courier company does not trade on weekends. Orders placed for deliveries outside of these parameters will be delivered on the next weekday

 

Recipient Not Home

If the recipient is not home when your delivery is made, the following will occur depending upon circumstance.

The flowers will be left on the doorstep unless we are requested not to do so.

alternatively

If the location is considered unsafe by our courier, a calling card will be left at the door or in the letterbox asking them to call us to arrange a convenient time for re-delivery (Depending upon location a redelivery fee of between $10 to $25 will be incurred for re-delivery). The timing for re-delivery will also be affected with some orders not able to be re-delivered until the next business day.

Note: In most circumstances we will leave the flowers at the door unless we have been instructed not to do so. We guarantee delivery of your flowers to the door. Please provide specific instructions regarding delivery alternatives if this condition is not likely to be suitable. Unfortunately we can take no further responsibility for your flowers or gift once they have been delivered to the door.