Information Pages. Please find various catagories providing details of our policies including privacy, substitution and delivery information.

http://www.galleryflowers.com.au/contact_us.php

Frequently Asked Questions

FLOWERS ORDER DEADliNE AND DEliVERY TIMES
We undertake to deliver same day within our delivery network if the order is placed before 12:00 noon local time (some exceptions such as boxed roses may require the order to be placed by 10.00 am). Deliveries will be made to business addresses by 5:00pm and to residential addresses by 7:00pm.

Your Privacy

We value your privacy. galleryflowers recognizes and respects the importance of maintaining the privacy of our customers, registered members ("Members") and users, and has established this Privacy Policy in response. We guarantee that we will never give, lease, sell or otherwise disclose your personal information unless required by law. .

Any information you provide will be held with the utmost care, and will not be used in ways to which you have not consented. A more detailed explanation about how we safeguard your personal information is described below. If you have any questions at all about our privacy policy, please email us at  admin@galleryflowers.com.au

Substitution Policy

Every flower arrangement is different. Images found on this site are used as guides only and are not likely to be exactly the same as the final product.

galleryflowers reserves the right to make fair and reasonable substitutions according to the practical availability of specific flower types and containers across Australia.

In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made within the arrangement to achieve the same overall shape, style and colour effect and to ensure that the order is delivered on time.

We will give priority in decreasing order of importance to:

(1) delivery time of the order, followed by

(2) colour preferences, followed by

(3) the overall style of the arrangement, followed by

(4) specific flower varieties

Guarantee

Gallery Flowers guarantee timely delivery of your flowers in accordance with our delivery policies. If your gift is not delivered in accordance with our policy we will complete the delivery on the following day and provide a $25 credit note to your account in satisfaction of any claim.